Help Director

Integrate customizable contact forms in your web site to allow site visitors to issue support tickets specified for various departments in your organization.

No more spam
Help Director adds the support ticket ID to the subject of the e-mail and can validate the ID before the e-mail reaches your support desk. For invalid ID's the sender can receive instructions to start a support ticket on the web site. An alternative solution is to configure your favorite server based spam filter for all incoming mail.

Auto responders and templates
Departments can define an automatic responder message and create a set of pre-defined message templates which can be used by the support staff to send uniform and approved responses.

Collaborate between departments and support staff
Tickets can be assigned to support staff members and moved between departments. Staff members can be added to the notification list to stay informed on the progress of a support ticket.

 
 
 
 

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